unable to upload images

luciejelfs / 2014-03-24 13:30:50   

can't upload images. I get the message: Error SyntaxError: JSON.parse: unexpected character. I have tried all browsers.
What should I do?

Thanks,

arsondpi / 2014-03-24 13:35:16   

Hello
What's your url address? Do you have a Legacy or a Version 2 Indehxibit site?

luciejelfs / 2014-03-24 13:42:08   

luciejelfs.com
I purchased indexhibit last May so i am unsure of the version, any way i can find out?

Vaska A / 2014-03-24 13:42:57   

Files are uploading to the server and then can not be resized or thumbnails made.

It worked in the past...what happened on the server?

I asked to have the server rebooted already with no response.

arsondpi / 2014-03-24 13:47:35   

Ok - so you have a Version 2 site (you can easily see this in the lower right end of your page, in the backend).

From a quick forum search: indexhibit.org/forum/search/
"Are your files named with accents or other unusual characters? Are you completely sure that your jpg is saved from your photo application properly?"

luciejelfs / 2014-03-24 13:56:01   

No, there are no unusual characters- only letters. My J-peg is saved properly from photoshop too.

Vaska A / 2014-03-24 14:25:13   

The problem is not filenames...

luciejelfs / 2014-03-24 14:42:30   

My host has confirmed that nothing has changed their end either.

Vaska A / 2014-03-24 15:31:12   

And have they rebooted?

Vaska A / 2014-03-24 16:26:58   

If it's not the host, then a file has been damaged or a permission has been changed - since it all worked perfectly before.

Barring finding that, all I can say is reinstall.

It's not the first time somebody's upload stopped working but it's ALWAYS been solvable with the above steps. Never seen it simply stop working...

luciejelfs / 2014-03-26 11:06:40   

Still no luck. Do you mean reinstall indexhibit again?

Vaska A / 2014-03-26 11:15:23   

Yes. Something I rarely recommend but your problem is not normal. Never seen the uploader completely stop working...

Vaska A / 2014-03-26 11:16:19   

And, I'm assuming that the host is not going to reboot the server since my question/comment is not being responded to...

luciejelfs / 2014-03-26 12:09:39   

My host literally just re-booted the server but still no luck ;-(

This thread has been closed, thank you.