I had a very well working indexhibit site until…. this morning. Everything is gone and empty, all of my exhibitions and projects.
The structure seems to be existant, but all of my projects and exhibits are gone. Could you please help me??
Ben
bkar.ch / bonjour@bkar.ch
Did you change any passwords at your webhost?
Did you check that the database is still there?
Check your index.php files for any odd code at the beginning or end - looking for the hack.
I'm willing to bet the problem is with your database though. DO NOT delete anything. Backup your files NOW.
Where can I find my database? Thank you for your help.
Your host provides PHPMyAdmin for accessing the database.
Are your images still in the /files/gimgs/ folder?
files/gimgs and files/dimgs is empty.
But I saved all of my data elsewhere. But how can I get back a backup of my site structure, all the texts, etc?
They are empty?
Did you upload those folders again and wipe them out?
That's really bad...first time I've heard of a hack doing that. Hacks aren't interested in that though - they want your site working a degree to serve up their stuff. This doesn't sound like a hack.
All the text and structure would be in the database.
where can I find the texts in the database? In the index.php?
I have no clue.... You see, when I go to bkar.ch/ndxzstudio/ the index section is completey empty and I can't even create any exhibit...
Could it help to ask my provider to upload a backup from last friday, when my site was still ok?
This is quite bad...and sounds like something happened to the actual database.
Send me your hosting login and your studio login. I'll have a fast look.
support at indexhibit dot org
Your database is there and looks just fine.
Ask your host if they upgraded the server (or did some maintenance to it) recently.
I'm not really sure what's going on here but it's clearly related to the database...
Ok, I will contact my host as soon as possible. But how comes that my exhibit section is completely empty? Did you see that when you accessed my ndxstudio?
Yep. Something is wrong...I've never seen that before...
Thank you for your help. What would you advise me to do except contacting my host?
What was changed on the server? - as I posted above.
What was upgraded or installed?
I'm basically stumped...aside from telling you to reinstall or try to manually redo the database (and that's not simple).
Hello again,
this morning the whole database structure in bkar.ch/ndxzstudio/ appeared again for several seconds, an then it was gone again... Strange.
Weak server...
your server? your software? Or my host's server?
The webhost. Why would it work...then not work...then randomly work?
Your webhost will blame it on us but you've seen it work too.
What happens is that webhosts "oversell" the space. You get too many people on there and things start going sideways - databases in particular slow down and/or have more severe problems.
It's a very low margin business (webhosting) and they have to oversell to make a profit.
I've had the same problem a few times over the years. With one host I was able to move my db to a different database server and it would be great for a time. Once a bunch of people got on that server I would move again. Easy for me to do...not easy for everybody else.
The less you pay per month for hosting the more likely it is you could have this kind of problem.
If you can choose a different db server then try it - with Cpanel setups though you usually can't.
You could experiment and try a different webhost and see how it goes...
You could talk to your webhost about the problem but, what I've seen over and over the past 8 years, they will take the low road, do nothing, and blame the scripts. It's pretty frustrating...
Ok, we'll see what my host can do about it....
Thank you so much for your help
Kind regards
Ben
Fixed! Seems to work. Last thing:
I want the project titels in a smaller font f.e. >news, >atelier,..
Before the site crashed, these texts had the same size as the project descriptions in the right collum, arial 12. Can you help me?
What was done to fix it?
The host emptied the temp folder. That's all.
Do you have a solution for my font problem?
Thanks very much, I will post my font problem in the customize section.
This thread has been closed, thank you.