Internal Server Error - My website disappeared

eliejorand / 2014-12-18 19:45:44   

Hi,

I built a website with Indexhibit two years ago and this worked fine.
My website disappeared a few days ago and I have no longer access to it whereas I paid the invoices for my domain name and web hosting.
I was made aware that Indexhibit is not free anymore.
But, after paying, I still do NOT have access to my website, is it normal?

kv1 / 2014-12-19 00:07:13   

how did it disappear? Are the files still there when you use FTP to see the site?

eliejorand / 2014-12-21 09:38:25   

All files are there on the ftp. Everything looks fine as it was the first day.

luffylaffy / 2015-02-14 12:50:08   

Hey Vaska!
The same thing has happened with mine, I went to look at my art folio website a second ago and it has just dissapeared.
I'm a paid user, all the files are still there on my domain server but when I go to the actual website it's just blank and white.
It was scary I thought maybe my site had been hacked at first.
I have a wordpress blog and other java / php stuff on the same server running just fine still.
Are you guy's doing something at your end?

Vaska A / 2015-02-14 15:53:07   

Honestly folks, I have said this so many times over the years and it's even in our default response email at support - we can not and do not control your website from ours. It is not even possible.

We are not doing anything to your site. Something was changed on your server - and that's where this thread should begin. I'm closing this thread...

This thread has been closed, thank you.