videos playing only sound

silvie5 / 2015-10-20 20:55:11   

Hello,
I have uploaded 2 mp4 videos to my exhibit, which is in horizontal format. Streaming was enabled when I exported them. The problem I'm having is that when I click the play icon on both, only sound from the video plays and not the visuals.
Can someone help me?

Here is what I am referring to: silviedeutsch.com/index.php/sculpture/62-miles-of-girl-talk/

Vaska A / 2015-10-20 20:57:21   

If you go to the video directly, without a player or Indexhibit, no video.

silviedeutsch.com/files/…

silvie5 / 2015-10-20 20:58:04   

I'm wondering if maybe its just my computer and I don't have a updated version of whatever video player it is.... looking into this now

silvie5 / 2015-10-20 21:04:20   

Vaska, does that mean I need to upload a video to the video?
when I click that link you pasted, I do see a video.

Vaska A / 2015-10-20 21:05:59   

It mostly likely means it's not encoded properly - something I don't know much about for the web. You'll have to do some research...

I'm on a Mac using Chrome.

silvie5 / 2015-10-20 21:09:21   

Yes, when I'm on safari, the video shows up on the file link, but not the actual webpage. When I'm on chrome, neither show up. I'll look into the encoding, ugh. Thanks so much for your kind help.

silvie5 / 2015-10-20 21:26:43   

I got it to work! I uploaded it as an mov file, coded in H.264 . thanks !

silvie5 / 2015-10-20 21:27:46   

Well, actually now, the sound won't play, only the visuals.... hmmm

This thread has been closed, thank you.