error at login

helio / 2012-09-19 22:04:00   

i've just finished my upgrade. but in the login area i had a problem. its not working with user/pass index1/exhibit.

i tried and appear this message

You have used up all of your login attempts. Please enter your email address to
retrieve your login and a new password or contact the site admin for help.

i've entered my email, and sown email not found!

i'm closer, but not there yet. help?
sorry about this. i'm feeling a dumbs

arsondpi / 2012-09-20 05:50:52   

Hello!

Did you use the Password Reset v2 script found in the Plugin section on the left?

helio / 2012-09-20 10:17:27   

yes, i did that.

helio / 2012-09-20 10:34:46   

yes, i did that. not working.

Vaska A / 2012-09-20 11:18:18   

Didn't I install your site yesterday?

helio / 2012-09-20 11:35:43   

upgraded from legacy to indexhibit2. everything went good, but at the very end, at login it failed.

should i consider delete and install?

helio / 2012-09-20 11:37:04   

yes. yesterday you helped me out with file upload and permissions.

Vaska A / 2012-09-20 11:39:40   

Are you using the version 2.0.1? When did you download the files?

helio / 2012-09-20 11:44:54   

I'm not quit sure. i downloaded from you, early jully, i guess.

Vaska A / 2012-09-20 12:10:29   

I'm pretty sure you don't have the most recent version - download that and then try to install again. We fixed that installation bug long ago...

;)

helio / 2012-09-20 12:46:05   

ok. i've done that. but got this message:

Indexhibit
you are already installed

ideas?

Vaska A / 2012-09-20 12:56:38   

Your previous installation failed. You need to re-install with the new files.

helio / 2012-09-20 13:00:19   

i've done that i guess. uploaded the new files to my ftp and wen to .../install.php.

Vaska A / 2012-09-20 13:04:06   

I will say, this is the first time I've heard of the updated installer failing this way. Honestly, it's been working great.

Did you install into an unused database? Or, did you drop all the tables from the previous database? It must be a fully clean installation.

helio / 2012-09-20 13:09:39   

well. first of all thanks a lot for the help. i going to reset everything. and start from zero.

wish me luck!

helio / 2012-09-20 13:16:45   

by the way, i'm not sure if i'm running the latest version. how do i get sure about this, i'm not sure if downloading the latest version.

can you help with that?

thx

Vaska A / 2012-09-20 13:24:54   

You download it from our site - it's always the latest version (v2.0.1 right now).

helio / 2012-09-20 13:27:43   

going to send email to support with print screen. can you confirm that.

thanks

This thread has been closed, thank you.