XX check config

EdieJoMurray / 2013-12-13 11:08:57   

I'm at the point of setting up with the database.
I've made a database and a usename.

Everything currently looks like this:

Database Server Address: localhost
Database Name: artcandy_ediejomurray
Database Username: artcandy_ejm
Database Password: the password (is correct, have checked)
Database Append: ndxzbt_

I've also tried with a few variations eg using box940.bluehost.com as the server address

But still get the XX check config error.

I'm clearly doing something stupid wrong - can someone enlighten me? thank you

EdieJoMurray / 2013-12-13 11:16:25   

I realised and solved it - but I guess I can't delete this now! Assume resolved

arsondpi / 2013-12-13 11:17:30   

Hello!
Ask your host about this - indeed the issue is usually something simple.

peterik / 2013-12-17 00:35:53   

Hi EdieJoMurray,

I'm sure I'm doing the same dumb thing but can't figure it out. Can you please share what you did to fix it?

Thank you!

Vaska A / 2013-12-17 00:44:19   

peterik, have you confirmed your db connection info with your hosting control panel or your host?

i'm willing to get that edie's problem was that the db hostname was incorrect - or, the db user privileges were not set.

peterik / 2013-12-17 01:08:26   

thanks, Vaska. it was the privileges issue for me. according to my hosting company, with the last update of MySQL there's a bug that results in the corresponding MySQL user having no privileges. fixed now!

This thread has been closed, thank you.