freshly re-install

alexbircken / 2014-10-16 13:42:15   

I was advised by the support to follow these steps in order to freshly re-install:

1 - delete /ndxzsite/config/config.php file
2 - go /ndxzstudio/install.php
3 - re-input the installation info and IF the dabase info comes up change the database prefix or append or whatever I called it to “ndxzbt2_”
4 - you should be freshly installed now

point 1)

done this in Filezilla

point 2)

when I put into the browser alexandrabircken.com/ndxzstudio/… I just get this message:

Fatal error: require_once(): Failed opening required '../ndxzsite/config/options.php' (include_path='.:/usr/lib/php5.4') in /homepages/32/d468716180/htdocs/karl/Indexhibit/ndxzstudio/install.php on line 27

Or where is this /ndxzstudio/install.php ?

I can see ndxzstudio in teh Filezilla but not this /ndxzstudio/install.php.

point 3)

What’s the installation info? Where can I find it?

Thank you.

Vaska A / 2014-10-16 13:43:52   

You get that file and all other files from our website - you download them from your account (/manage/) area.

alexbircken / 2014-10-16 14:22:07   

so, I found the install.php. It is in ndxzstudio on my file villa under remote site
where do I drag this? Into which folder? Or what do you mean with "re-input"

Thanks

Vaska A / 2014-10-16 16:17:08   

Reupload the entire 'ndxzstudio' folder to your site.

alexbircken / 2014-10-16 16:52:08   

Cool, done. File transfer successful.
What's next?

alexbircken / 2014-10-16 16:54:15   

(the file manager icon is still missing and some pics are displayed as "?")

Vaska A / 2014-10-16 17:10:44   

You uploaded those images?

Send me your studio login now...

Vaska A / 2014-10-16 17:13:13   

And now you have deleted the options.php file? Why do you keep deleting things? It's never going to work if you keep messing with the files...

alexbircken / 2014-10-16 17:15:51   

I'm sorry, I didn't delete anything (not knowingly at least), juts tried to follow instructions.

Will email you the log in now

alexbircken / 2014-10-16 17:18:35   

Thought I only deleted /ndxzsite/config/config.php file, but obviously I must have done something else utterly wrong.. :/

Vaska A / 2014-10-17 13:18:55   

You need to put that file back.

Why are you deleting the config.php AFTER you have re-installed?

I can't login...

alexbircken / 2014-10-18 08:11:27   

Sorry, I just tried to follow the instructions.

How can I delete EVERYTHING and then simply start from scratch?
What's the procedure? Could you please assist me and explain this to me in a way I don't need to about every second word? Thank you. Much appreciated.

This thread has been closed, thank you.