Hi Vaska,
I'm sorry. I didn't realise that the rest of my message didn't post. To continue: the script that comes up says 'hopefully that worked', but when I go to the login page I still can't reset my password. It still prompts me to enter a password, and then comes up with 'login err'. Could you please help me get past this hurdle? From what I can understand I've followed the instructions correctly, but can't seem to move past this point. Could there be a glitch occurring?
Thank you so much for your help. I'm sorry that I'm not able to fix this by myself.
Best,
Nicole