Perhaps too dim... but sadly I don't speak IT

David_Kilian_Beck / 2016-03-14 12:03:28   

Dear Mr Eatock,
Dear Mr Vaska,

Thank you for taking the time to help me retrieving my password. For one reason or the other my password doesn't work any more, although I haven't changed it and I tried for hours to sort it out myself, reading the different forums, but without much success.

I have now tried with our IT guy at work, but he didn't get any further. I haven't built my site myself and besides the content management of the site, which worked always fine, I don't have much experience with IT.

I have a few questions regarding the reset.
- Do I have to download an indexibit software to have a /ndxzstudio/ folder?

- when I open the downloaded php file', I am facing cryptic text... I tried to copy/ paste the cryptic text into my server - no success...

- the yoursite.com/ndxzstudio/reset2.php just takes me to my site and not to my login site

Thank you very much for assisting me.
Apparently it is easy to understand, but I am really stuck.

Many thanks,
David

This thread has been closed, thank you.