Unable to Upload Images

namrata2811 / 2015-09-30 15:12:18   

hi,

i am unable to upload any images to my website, although i have managed very successfully in the past.

once i click on the upload image arrow in an exhibit, any button - add new / upload / cancel - i select, all lead to a window that asks me to choose a file, once i've done that and the file appears in queue, nothing happens, for a very very long time.

i've tried on different internet connections. i've tried changing the images sizes. i've replaced the options.php file from the original download package.

what do you think would be the problem?

namratamehta.com

thanks!
namrata

Vaska A / 2015-09-30 17:54:59   

It could be a few things...in this order...

- with Chrome and Firefox you can Inspect Element and read what the console says when you are trying to upload (this is a developer tool that comes with the browser)

- ask your host if they see anything in their mod_security logs about your site and to adjust accordingly.

- maybe there is a database corruption issue...

kuchenbaum / 2015-10-02 08:51:11   

I have the same problem with Firefox. With Safari it works.

namrata2811 / 2015-10-04 16:50:16   

thank you so much for your help.

i'm continuing to face the problem using firefox on my mac, but am able to upload without trouble using chrome on a windows laptop, which works for me for now.

thanks again!

This thread has been closed, thank you.